Privacy Policy

Last updated: January 1, 2025

1. Introduction

Welcome to GetSalons ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website, mobile applications and related services (collectively, the "Platform").

By using GetSalons, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number and password when you create an account.
  • Booking Details: Service preferences, appointment dates and special requests when you make a booking.
  • Payment Information: Payment method details processed securely through our third-party payment processors. We do not store full card numbers.
  • Reviews and Ratings: Content you submit in reviews, ratings or feedback.
  • Communications: Messages you send us through the Platform or support channels.

2.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device model and screen resolution.
  • Usage Data: Pages visited, time spent, search queries and interaction patterns.
  • Location Data: City-level location (from your IP address) to show relevant salons. We do not access precise GPS location without your explicit consent.
  • Cookies: Session and authentication cookies required for the Platform to function.

3. How We Use Your Information

  • To provide, maintain and improve the Platform and its features.
  • To process bookings and send appointment confirmations.
  • To communicate with you about bookings, account changes and service updates.
  • To personalise your experience and show relevant salons and services.
  • To detect, prevent and address fraud, abuse and technical issues.
  • To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Salons: When you make a booking, the salon receives your name, phone number and booking details to fulfil the appointment.
  • Service Providers: Third-party companies that help us operate the Platform (hosting, payment processing, analytics). They are contractually bound to protect your data.
  • Legal Requirements: When required by law, regulation or legal process.
  • Business Transfers: In connection with a merger, acquisition or sale of assets, with prior notice.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), encryption at rest, access controls and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Platform. When you delete your account, we remove your personal data within 30 days, except where we need to retain certain information for legal, accounting or business purposes.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict the processing of your data.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at privacy@getsalons.pk.

8. Children's Privacy

GetSalons is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: